Contact us

Serviceteam contact details

For answers to the most common questions, see our FAQs.

Telephone assistance

If you have an urgent issue and you cannot find an answer on our FAQs page, please contact our service team by telephone. For security reasons, please note that we can only discuss questions relating to a boon. account with the owner of the account. To confirm your identity with our service team, please keep the following information at hand:

First name and surname
Mobile number
Answer to security question

You can reach us on:

In Germany: +49 (0)30 300 110 200* Service hours: Monday to Saturday 8 a.m.-8 p.m.
In Austria: +43 (0) 316 375001* Service hours: Monday to Saturday 8 a.m.-8 p.m.
In Belgium: +32 (0) 28085600* Service hours: Monday to Saturday 8 a.m.-8 p.m.
In Ireland: +35 (0) 314854044* Service hours: Monday to Saturday 7 a.m.-7 p.m.
In the Netherlands: +31 (0) 858882005* Service hours: Monday to Saturday 8 a.m.-8 p.m.
In Spain: +34 (0) 91 1232470* Service hours: Monday to Saturday 8 a.m.-8 p.m.

* Your telephone provider may charge you for calls made to local telephone numbers.

Account/Card locking

To lock your account, please contact our free international emergency number:
00800 94 73 22 70

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