Contact us

Serviceteam contact details

Answers to the most frequently asked questions are available on the FAQ page. If you have any further questions, please contact our service team for support.

Telephone assistance

If you have an urgent issue and you cannot find an answer on our FAQs page, please contact our service team by telephone. For security reasons, please note that we can only discuss questions relating to a boon. account with the owner of the account. To confirm your identity with our service team, please keep the following information at hand:

First name and surname
Mobile number
Answer to security question

You can reach us on:

Austria: +43 (0) 316 375001* kontakt@boonpayment.com Service hours: Monday through Saturday from 08.00 a.m. until 20.00 p.m. (CET)
Belgium: +32 (0) 28085600* contact@boonpayment.com Service hours: Monday through Saturday from 08.00 a.m. until 20.00 p.m. (CET)
Germany: +49 (0) 30 300 110 200* kontakt@boonpayment.com Service hours: Monday through Saturday from 08.00 a.m. until 20.00 p.m. (CET)
Ireland: +353 (0) 14854044* contact@boonpayment.com Service hours: Monday through Saturday from 07.00 a.m. until 19.00 p.m. (GMT)
Spain: +34 (0) 91 1232470* contacto@boonpayment.com Service hours: Monday through Saturday from 08.00 a.m. until 20.00 p.m. (CET)
The Netherlands: +31 (0) 858882005* contact@boonpayment.com Service hours: Monday through Saturday from 08.00 a.m. until 20.00 p.m. (CET)
UK: +44 (0) 203 695 7827* contact@boonpayment.com Service hours: Monday through Saturday from 07.00 a.m. until 19.00 p.m. (GMT)

* Your telephone operator will charge you for a local call from a landline phone.

Account/Card locking

To lock your account, please contact our free international emergency number:
00800 94 73 22 70

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